Frequently Asked Questions

We are located at Warehouse 11/12 Cecil Road, in the industrial part of Hornsby, very close to Hornsby Shopping Centre.

Yes. Our shop is located in the upstairs section of our warehouse. We also operate our online retail business from this warehouse.

Yes, you're welcome to visit. Our business hours are Monday to Friday, 10:00 am to 4:30 pm. There is plenty of parking available right at the door.

Yes, we can ship large-size canvas to WA, but please note that freight costs for large items can be quite high.

Shipping for stretched canvas is calculated based on cubic weight (carton size) rather than mass weight. Courier companies charge whichever is higher: cubic weight or mass weight.

If you're willing to cover the delivery cost and insurance, we'd be happy to ship large-size canvas to WA, SA or other locations throughout Australia.

Unfortunately, we cannot ship a single canvas of this size. It is difficult to pack a singleYou're right — that was cut again. Here is the **continuation only**, starting exactly where it stopped. Paste this immediately after: `It is difficult to pack a single` ```liquid large canvas securely, and based on our experience there is a high chance it may be damaged during transit.

Customers in Sydney are welcome to order large canvases online and pick them up from our Hornsby warehouse.

Yes, we can send samples. Please provide us with your name and address and we will send the samples by post.

Most orders are dispatched within 24 hours of receiving them. If your order is placed before the end of the business day, it will usually ship the following business day, unless an item is out of stock or requires additional processing time.

If your order is urgent, please let us know by calling 02 9477 7881 or emailing info@artsuppliesaustralia.com.au .

Most courier companies do not provide narrow delivery windows or a "call on approach" service.

Customers are generally notified by email when goods are scheduled for delivery. Please check your email and use the tracking information provided to follow your delivery.

When tracking shows that your parcel is on board with the driver for delivery, it is scheduled to be delivered that day.

Alternatively, you can choose Authority to Leave (ATL) where available. This gives the driver permission to leave your goods in a safe location at the delivery address, such as a front porch, back door or under a carport.

We do not generally offer credit accounts. As an online retailer, we supply goods on a payment basis, except where arrangements may apply to eligible government-run organisations such as schools.

Some products are sold at wholesale or near-wholesale prices, including selected easels, promotional products and bulk carton canvases.

We source and sell directly without unnecessary middlemen, allowing us to pass competitive pricing on to our customers.

Redeeming your Rewards points is quick and easy.

1. Log in to your customer account.
2. Click the Rewards launcher (gift icon) on our website.
3. Select Ways to Redeem.
4. Choose the reward you'd like to redeem and click Redeem.
5. A unique discount code will be generated for you.
6. Copy the code and apply it at checkout in the Discount Code field.

For a step-by-step guide with screenshots, visit our How to Redeem Rewards page.