Shipping & Returns

FOR THE $150 FREE SHIPPING OFFER

Orders over $150, including GST, is eligible for free standard shipping (Australia Post - Parcel Post) to most Australian states, with the exclusion of 'Big and Bulky' items such as canvas, canvas rolls, large pads, paper sheets, paper rolls, wooden boards/panels, floater frames, easels, and clays.  However, please note that not all Australian states are eligible for free shipping. For example, remote areas with postcodes such as NT: 0800-0999, NSW: 2898-2899, VIC: 3800-3899, SA: 5700-5799, QLD: 4800- 4900, 9920-9999, WA: 6215-6699, 6700-6799 and TAS: 7151-7199 are not included in this offer. In such cases, shipping quotes will be provided via email, or orders may be canceled for these specific postcodes. 

FOR THE SPECIAL PROMOTION SALE OF EASEL AND CANVAS PRODUCTS WITH FREE SHIPPING

Remote areas with postcodes such as NT: 0800-0999, NSW: 2898-2899, VIC: 3800-3899, SA: 5700-5799, QLD: 4800- 4900, 9920-9999, WA: 6215-6699, 6700-6799 and TAS: 7151-7199 are not included in this free shipping promotion. We will provide a range of shipping options at competitive rates via email.

Before checking out and paying make sure ALL details are correct (eg: colour, quantities, address, email address, mobile number and etc.) We cannot change anything once the order is completed. It goes through a fast-paced environment. All orders received will mostly be dispatched within 24 hours except made to order paints & mediums in a large size (e.g.: 4 Lt, 10 Lt & 25 Lt) also custom canvas & frames. All orders are processed based on order sequence. The express postage will not affect the process time but delivery time. If the item is out of stock, you will receive an email no later than the working day after your order, confirming the estimated shipping date. Once the item is shipped, you will receive a shipping notification via email with a tracking number and website for tracking.

Art Supplies Australia will not be held responsible for delays in delivery where events occur beyond our control.

All items purchased from www.artsuppliesaustralia.com.au (owned by Art Supplies Wholesale Pty Ltd) are made under a shipment contract, meaning that the risk of loss or damage, as well as the title for these items, passes to you once we deliver them to the carrier. We recommend selecting shipping with transit cover, as this allows us the right to assist in recovering any lost or damaged items during transit.

 

Shipping Charges & Shipping Quotes

Freight cost is automatically added to your order. Except for single piece stretched canvas order, or multiple single piece of various sizes stretched canvas orders, Art Supplies Australia requires customers to contact them for shipping quotes. Art Supplies Australia will then cost up your order's size and weight, and provide you with a cost effective shipping charge quote. If the shipping calculator of our website had some unexpected technical issues and customers would receive either too high or too low shipping quotes, Art Supplies Australia deserved the rights to re-quote the shipping or cancel the orders.

To request a quote, simply copy and email your shopping cart to info@artsuppliesaustralia.com.au. or contact Art Supplies Australia by calling 02 9477 7881.  Kindly provide relevant details including the product you are interested in as well as the quantity and delivery address.

 

Returns & Refund Policy

ArtSuppliesAustralia.com.au will replace or refund any goods that arrive at their destination faulty or damaged. Customers must contact us within 7 days after the order reaches its destination. Claims for damages, incorrect, or short-delivered goods will not be recognized unless we are notified within 7 days after the delivery date. Please note that errors made by the customer, such as choosing the wrong color, size, or product, will not be eligible for returns or refunds.

To return any item for any reason, the customer must arrange for return postage. ArtSuppliesAustralia.com.au will refund the cost of normal post for any return where ArtSuppliesAustralia.com.au was at fault. Additionally, for cancellation of a free shipping order, the actual shipping cost we paid will be deducted, along with a 10% restocking fee for order processing, packing, and restocking.

For items with free shipping purchased and shipped to an incorrect address provided by the customer, the customer is liable for all shipping costs, including return and reshipping fees.

ArtSuppliesAustralia.com.au will issue a refund or a credit note for any damaged item within 7 days of purchase as long as the purchase is returned in its original condition, including its packaging.

Delivery and handling charges on returns are not refunded for incorrect choices, and are to be returned to our warehouse at the customer's cost and risk. Please choose carefully.

In order to process your return of goods, please be sure to include the following information:

(1) The order number

(2) The reason for the return

(3) Your day time phone number

A staff member will contact you to arrange a refund if our warehouse is unable to replace or exchange the goods returned. A refund will be provided by crediting your original method of payment.

For information on the most appropriate way to return items you can contact our staff via one of the following: