Shipping & Returns
Helpful information about shipping, free delivery offers, bulky items, returns and refunds when ordering from Art Supplies Australia.
Australia Wide Delivery
We deliver art supplies to customers throughout Australia.
Free Shipping $150+
Eligible orders over $150 receive free standard shipping.
Returns & Refunds
Please contact us within 7 days for eligible order issues.
Free Shipping on Orders Over $150
Orders over $150 including GST are eligible for free standard shipping via Australia Post Parcel Post to most Australian states.
Please note: Free shipping excludes Big and Bulky items, dangerous goods and the remote or regional postcode areas listed below.
Big and Bulky Items
The $150 free shipping offer does not apply to Big and Bulky products, including:
Dangerous Goods
Dangerous goods such as varnishes, spray cans and other flammable materials are not eligible for free shipping due to postal restrictions.
Remote & Regional Areas
The following postcode ranges are excluded from the free shipping offer:
An order may be cancelled if delivery to the supplied address is not possible.
Transit Cover & Insurance
This free shipping offer does not include transit cover or insurance. If you require shipping insurance or signature on delivery, please select a shipping method at checkout that includes those features.
Special Free Shipping Promotions
Selected easel and canvas products may occasionally be offered with promotional free shipping.
Remote-area exclusions: NT 0800–0999, NSW 2898–2899, VIC 3800–3899, SA 5700–5799, QLD 4700–4900 and 9900–9999, WA 6215–6699 and 6700–6799, and TAS 7151–7999 are not included in these free shipping promotions.
Please Check Your Order Before Payment
Before checking out and paying, please make sure all details are correct, including colour, quantities, delivery address, email address and mobile number. We cannot guarantee that changes can be made after an order has been completed because orders move through a fast-paced processing environment.
Order Processing & Dispatch
Most orders are dispatched within 24 hours, except made-to-order paints and mediums in large sizes such as 4L, 10L and 25L, as well as custom canvas and frames.
Orders are processed based on order sequence. Express postage affects delivery time but does not change the order processing time.
If an item is out of stock, you will receive an email no later than the following working day confirming the estimated shipping date. Once an order is shipped, you will receive a shipping notification by email with tracking information.
Shipping Charges & Shipping Quotes
Freight costs are normally calculated automatically and added to your order at checkout.
For a single stretched canvas, or multiple individual stretched canvases of various sizes, customers may be required to contact Art Supplies Australia for a shipping quote. We will calculate the size and weight of the order and provide an appropriate shipping charge.
If the website shipping calculator experiences an unexpected technical issue and provides an incorrect shipping charge, Art Supplies Australia reserves the right to provide a revised shipping quote or cancel the order.
Request a Shipping Quote
To request a quote, please provide the products you are interested in, quantities and the complete delivery address.
Returns & Refund Policy
Contact Us Within 7 Days
Customers must contact us within 7 days after the order reaches its destination. Claims for damaged, incorrect or short-delivered goods will not be recognised unless we are notified within 7 days after the delivery date.
Errors made by the customer, such as choosing the wrong colour, size or product, are not eligible for returns or refunds.
Delivery Delays
Art Supplies Australia will not be held responsible for delays in delivery where events occur beyond our control.
Risk During Shipping
All items purchased from www.artsuppliesaustralia.com.au , owned by Art Supplies Wholesale Pty Ltd, are made under a shipment contract. This means that the risk of loss or damage, as well as title for these items, passes to you once we deliver them to the carrier.
We recommend selecting shipping with transit cover, as this allows us to assist in recovering lost or damaged items during transit.
Return Shipping & Restocking
Art Supplies Australia will refund the cost of normal postage for an eligible return where Art Supplies Australia was at fault.
If a free-shipping order is cancelled, the actual shipping cost paid by Art Supplies Australia will be deducted, together with a 10% restocking fee for order processing, packing and restocking.
For free-shipping items sent to an incorrect address supplied by the customer, the customer is liable for all associated shipping costs, including return and reshipping fees.
Damaged Items
Art Supplies Australia will issue a refund or credit note for an eligible damaged item reported within 7 days of purchase, provided the item is returned in its original condition, including its packaging.
Liquid products: Some liquid products, including paints, inks and mediums, may occasionally experience minor leakage during shipping due to air pressure or handling in transit. This does not affect the quality or usability of the product. Minor leakage is not considered damage and is not eligible for return or refund.
Incorrect Choice
Delivery and handling charges are not refunded for returns resulting from an incorrect choice. Goods must be returned to our warehouse at the customer's cost and risk. Please choose carefully.
Pickup Orders
If you select the pickup option, all goods on your order must be checked for quality at the time of pickup.
Customers may request a swap if they are not satisfied with an item at the time of pickup. Once you leave the premises, items cannot be returned or exchanged under this pickup condition.
How to Arrange a Return
To help us process your return, please provide the following information:
A staff member will contact you to arrange a refund if our warehouse is unable to replace or exchange the returned goods. Where a refund is provided, it will be credited to the original method of payment.
Need Help With a Return?
Contact our team for information about the best way to return your items.