Private Policy

We Respect Your Privacy

At Art Supplies Australia, we understand that you value your privacy and want your personal information kept secure. Our Privacy Policy describes how we manage your personal information and safeguard your privacy. If you would like more information, please don't hesitate to contact us.

The National Privacy Principles

We are bound by and comply with the National Privacy Principles, as set out in the Federal Privacy Act 1988.

Collection of Your Personal Information

At Art Supplies Australia, we only collect personal information that is necessary for us to conduct our business as an online retailer.

The personal information we collect includes details you provide when you place an order for one of our products, such as your name, address, and contact details.

We may also collect personal information about individuals who are not customers of our business, but whose personal information is provided to us on a referral basis or otherwise.

When you use our website, your personal information may also be collected. The type of information collected will depend on the usage of the services and features available through our website.

Please note, we will record your email address if you send us an email.

Usage and Disclosure of Personal Information

We understand the importance of your privacy. Personal information we collect will be used and disclosed only to provide the services you have requested or to enable us to fulfill our business obligations as suppliers of the goods you have purchased.

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent, unless the disclosure is required or authorized by law, or you have consented to our disclosure of information about you for a purpose related to the primary reason for collecting that information.

To serve you better, we may also use your personal information to provide you with information about other services we offer. However, the only information required for transactions will be your name and payment details (where applicable). If you prefer not to receive promotional or other material from us, please let us know, and we will respect your request.

Access to Personal Information

In most situations, you may access the personal information we hold about you. We will handle requests for access to your personal information in accordance with the provisions and guidelines set out by the National Privacy Principles.

If you wish to access your personal information, please direct your request to the Privacy Officer by emailing us or writing to us at our postal address. We will process all access requests as quickly as possible. However, requests for large volumes of information or information not currently in use may take longer to fulfill. In such cases, you may incur a fee to cover the costs of retrieving your information, but we will not charge a fee for your application for access.

In some cases, we may refuse to give you access to personal information we hold about you. This may occur if providing access would:

  • Be unlawful,

  • Have an unreasonable impact on other people's privacy,

  • Prejudice an investigation of unlawful activity, or

  • Contribute to unlawful activity.

Correcting Your Personal Information

If any personal information we hold about you is inaccurate, incomplete, or outdated, we will gladly make amendments at your request.

Contacting Us About Your Personal Information

If you would like more information about how we manage your personal information, or if you are concerned that we may have breached your privacy, please contact us via email, phone, or post:

Changes to Our Privacy Policy

From time to time, it may be necessary for us to revise our Privacy Policy. Any changes will be made in accordance with the Privacy Act 1988 and the National Privacy Principles. You can access the most updated version of this Privacy Policy on our website at www.artsuppliesaustralia.com.au

If you require further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner's website at www.privacy.gov.au