Privacy Policy

1. About This Privacy Policy

Art Supplies Australia respects your privacy and recognises the importance of protecting personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our business, including when you purchase products, contact us or use our website.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Personal Information We Collect

We collect personal information that is reasonably necessary for our business activities and for providing products and services to our customers.

This may include:

• Your name.
• Billing and delivery addresses.
• Email address.
• Telephone or mobile number.
• Order and transaction information.
• Information you provide when contacting our team.
• Other information reasonably required to process an order, provide customer service or respond to an enquiry.

We may also receive personal information relating to another person where it is provided to us for a legitimate purpose, such as where an order is being delivered to another recipient.

3. How We Collect Personal Information

We generally collect personal information directly from you, including when you:

• Place an order through our online store.
• Create or use a customer account.
• Contact us by email or telephone.
• Visit or communicate with our store.
• Make an enquiry about products or services.
• Interact with features available through our website.

If you send us an email or other electronic communication, we may retain your email address and the information contained in your message as necessary to respond to and manage your enquiry.

4. How We Use Personal Information

We may use personal information for purposes connected with operating Art Supplies Australia, including:

• Processing and fulfilling orders.
• Arranging delivery or collection of purchases.
• Providing customer service.
• Responding to enquiries.
• Managing returns, refunds and order issues.
• Maintaining customer accounts where applicable.
• Administering our website and business operations.
• Complying with legal and regulatory obligations.

We do not sell or rent personal information to third parties for their independent marketing purposes.

5. Orders, Payments & Delivery

When you place an order, information is used as necessary to process the transaction, prepare the order and arrange delivery or collection.

Information required for delivery may be provided to relevant delivery, postal or courier service providers so that your order can be delivered and tracked.

Payment transactions may involve payment service providers used by our online store. The handling of payment information may also be subject to the privacy and security practices of the relevant payment provider.

6. Marketing Communications

Where permitted and where appropriate consent has been obtained, we may use contact information to communicate information about products, services, promotions or other Art Supplies Australia updates.

You may ask us to stop sending marketing communications at any time by using an unsubscribe option provided in the communication, where available, or by contacting us directly.

7. Website Information & Cookies

When you use our website, certain technical or usage information may be collected automatically as part of operating, securing and improving the website.

Our website and services used to operate it may use cookies or similar technologies for functions such as maintaining website functionality, remembering preferences, understanding website usage and supporting relevant online services.

Your browser may allow you to manage or disable cookies. Disabling certain cookies may affect the operation of some website features.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide the products or services requested by you.

This may include disclosure to:

• Postal, freight and courier providers.
• Payment and transaction service providers.
• Technology and website service providers.
• Professional advisers or service providers where reasonably necessary for our business operations.
• Government, regulatory or law-enforcement bodies where required or authorised by law.

We do not disclose personal information for unrelated purposes unless you have consented or the disclosure is otherwise permitted or required by law.

9. Overseas Disclosure

Some technology, payment, website or other service providers used in operating an online retail business may process or store information using systems located outside Australia.

10. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No method of transmitting or storing information can be guaranteed to be completely secure. We therefore encourage customers to take appropriate care when using online services and protecting their account information.

11. Access & Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We will respond to requests within a reasonable period and deal with them in accordance with applicable privacy requirements.

In some circumstances, access may be limited or refused where permitted or required by law. If this occurs, we will provide an explanation where required.

12. Privacy Questions & Complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

Please provide enough information for us to understand the issue. We will review your concern and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to raise the matter with the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology or applicable privacy requirements.

The current version of this Privacy Policy will be published on the Art Supplies Australia website.

14. Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to raise a privacy concern, please contact Art Supplies Australia.